Cancellation / Guarantee

Cancellation

You have a full 45 day return on the goods, calculated from the day you receive them. If you choose to undo a purchase, simply return the item in the same condition as you received it. Once the item has been returned and approved, the purchase price will be refunded to your account as soon as possible and no later than 2 weeks. Return costs must be held by you.

For practical details see please the 'Complaints and goods return' section below.

If you have questions please feel free to contact us at tel +45 2717 0000 or at service@NordicHeat.dk

Guarantee / warranty

Nordic Heat provides a 2-year right of claim concerning fabrication and material defects found in the normal use of the product. The warranty does not cover errors, damage or wear, directly or indirectly caused by improper operation, poor maintenance, violent or unauthorized use.

Complaints about defects that should be discovered by the usual examination of the new product, should be addressed to Nordic Heat in a timely manner. The item can subsequently be returned for exchange and by appointment credited.

Complaints and goods return:
In case of any missing delivery or defect, please contact:

Nordic Heat ApS
Kratbjerg 240
DK-3480 Fredensborg
+45 2717 0000
Email: service@NordicHeat.dk

Send your item to the above address - please note that we do not receive packages sent per. COD. Returns can also be done by personal delivery. Please provide adequate information - eg. copy of order confirmation or prior correspondence, etc. Thank you.

Heat Vests

Base Layer

Gloves

Hands & Feet

Accessories

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