Terms and conditions

Our prices

At Nordic Heat, we make reservations for any errors in our stated prices. Furthermore, we reserve the right to change prices without prior consent. Reservations are made for sold out items.

Payment methods

Nordic Heat accepts payment by VISA-Dankort, VISA, VISA Electron, Mastercard, MobilePay, Bank Transfer. Payment will only be deducted from your account when the item is shipped. All amounts are in EURO and incl. VAT. Reservations are made for price errors and sold out/discontinued items.

Delivery of goods

Orders placed before 3 pm (Monday–Friday) are shipped the same day; orders placed later are shipped the next business day. We ship with PostNord. Delivery within the EU usually takes 2–6 business days. Expected delivery times for each country are listed on our Delivery Information page.

If we have notified you by email that your package is on its way and you hear nothing from PostNord, please call or write to us and we will send you a link to your shipment (Tel. +45 2717 0000 / email: service@nordicheat.dk).

Nordic Heat cannot be held responsible for delays caused by the carrier, but we will always help you track your parcel.

Exchanges:

If you want to exchange for a different size or color, simply send the unused item in original packaging, possibly without charger and battery if it is an exchange in the same product type, directly to us at:

Nordic Heat, Kratbjerg 240, 3480 Fredensborg

We do not accept mail sent to a delivery point.

Please remember to include information regarding sender, order no. and desired new size etc. and we will pay the freight on your exchange.

Right of complaint

There is a 2-year warranty in accordance with the Danish Sale of Goods Act. Our warranty applies to defects in material and/or workmanship that are found during normal use of the product. The warranty does not cover defects, damage or wear and tear, directly or indirectly caused by incorrect operation, poor maintenance, violence or unauthorized intervention.

You must complain within a "reasonable time" after you have discovered the defect/fault. Nordic Heat will cover return costs to a reasonable extent.

Returns, complaints and use of the right of withdrawal must be sent directly to:

Nordic Heat, Kratbjerg 240, 3480 Fredensborg

We do not accept COD shipments or shipments sent to a delivery point.

Right of return

You have a full 30-day right of return on the goods. If you choose to cancel a purchase, simply return the unused item in its original packaging to the address above. Once the item has been received and approved, the purchase price will be refunded to your account within a few days. You are responsible for the cost of return shipping. We recommend sending with a receipt (Track & Trace).

The condition of the item upon return:

You are only liable for any deterioration in the value of the item due to handling other than what is necessary to determine the nature, characteristics and functioning of the item. In other words, you can try the product as if you tried it in a physical store.

If the item is tested beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive a full refund, you must try out the item without actually using it.

Terms and conditions for gift cards

Validity period
The gift card can be used for 3 years from the date of issue and cannot be forward-dated.
The validity date of the gift card will always appear on your receipt/invoice.
The gift card cannot be redeemed for cash.

Loss - Take care of your gift card code sent by email.
A gift card is a bearer certificate and should therefore be treated as cash. The person who has the code can use it for payment.
No information/identification of the person using the code is needed. Even if you have a confirmation from the gift giver, packaging or receipt, we regret to state that the gift card code only has value for the holder of the code.

Lost or expired gift cards will not be replaced.

GDPR

For further information regarding personal data policy, cookie and privacy policy, please refer to our GDPR guidelines, which can be found at the bottom of the website.

If you have any questions, you are always welcome to contact us at +45 2717 0000 or service@nordicheat.dk