FAQ | Nordic Heat

How does the clothing from Nordic Heat work?

The heat is generated by the ultra-thin carbon fiber areas in the heating zones and is powered from the included rechargeable Lithium-Ion battery. The heat is controlled via the button in 3 different levels – high, medium and low.

Batteries - 2600 mAh and/or 5000 mAh?

The new XL battery of 5,000 mAh is charged via USB-C.

Even if the battery is 7.4V, it can be charged with a 5V power bank, as there is a built-in ‘step-up’ in the battery which converts 5V to 8.4V (which must be used to charge a 7.4V battery).

The 2600 mAh clothing battery is charged with a 220V charger and also has a 5V output (for charging e.g. mobile etc.)

Do the new XL batteries also fit my existing products?

Yes, the new XL battery that is included in the new Base Layer V7, fits all our other clothing, when used with a dongle/conversion cable.

A dongle can either be purchased separately or together with the XL battery.

How long does the batteries last?

Depending on the choice of heat level the following indicative times apply to the clothes:
2600 mAh: Red= 2 hours – Yellow= 4 hours – Green= 6 hours.
5000 mAh (new XL battery): Red= 4 hours – Yellow= 8 hours – Green= 11 hours

The heavy gloves, mittens, jackets and vests etc. lasts a little longer than the recommended times, count approx. +10%

It is also important to bear in mind here that the battery’s full capacity is only achieved after 8-10 full charges and discharges.

If you put your clothes into use and find that the battery does not quite live up to the recommended heating times, then this may be due to a still ‘young’ battery.

The accompanying battery instructions should always be followed.

Can I use a normal power bank (5V) for the clothes?

No, as the heating zones in the Nordic Heat clothes are so large that they require a 7.4V battery to heat it up. A usb charger/power bank is only of 5V.

Can I charge my battery with a normal powerbank?

The 2600mAh battery for the clothing is 7.4V, so this cannot be charged with a 5V USB charger, but with a 220V charger.

The new XL battery for the V7 Base Layer can be charged with a power bank, as there is a built-in ‘step-up in’ in the battery which converts 5V to 8.4V.
So now you can charge the big battery on the go!

Is the battery and charger included?

The new Base Layer V7 comes with an XL battery of 5000 mAh. It is charged via USB-C charger, which is not included.
The battery can also be charged with a 5V power bank, as there is a built-in ‘step-up’ in the battery which converts 5V to 8.4V.

For the soles, you can choose to use ordinary power banks at 5V, or our combined hand warmer/power bank at 5000 mAh or 10.000 mAh, which also has an (important) on/off function, so you don’t have to plug in/out every time you have to switch the heat in the soles on/off.

5000mAh gives approx. 5 hours of constant heat on one charge – 10000mAh = 10 hours.

Can I buy an extra battery for the clothes?

Yes, it will double the length of your “heat delivery time”.

Connected with our ‘Bridge Connection’/Split cable you can even use and charge two batteries at the same time.

Can I charge the battery in my car?

Yes, under Accessories you can buy a 12V charger for the car, which plugs into the cigarette lighter. This can charge the 2600 mAh battery.

The new XL battery of 5000 mAh is charged via USB-C, so here you need to use the USB plug that is now in most cars.

What is the optimal use of the clothes from Nordic Heat?

We like to say – ‘Warm hand in warm glove’ which in general mean you should turn on the heat prior getting cold. This is important because the technology is intended to keep you warm and not necessarily to warm you up. Therefore, you may find that you do not get very hot, but you will not freeze – until the heat stops.

Please note that the underwear/Base Layer, which is tight, becomes very hot at the high heat setting (RED). This setting is only intended to give a “shot” of heat now and then. Hereafter you should switch down to medium (yellow) or low (green), thus keeping the battery longer on a single charge.

How do I return or change a product?

Return
You have a full 60 day return on the goods, calculated from the day you receive them. If you choose to undo a purchase, simply return the item in the same condition as you received it, unused and in the original packaging. Once the item has been returned and approved, the purchase price will be refunded to your account as soon as possible and no later than 2 weeks. Return costs must be held by you.

If you have questions please feel free to contact us at tel +45 2717 0000 or at service@NordicHeat.dk

Replacement:
If you want to change to a different size or color in the same product, simply send the unused product in the original packaging, and preferably without charger and battery to us at:
Nordic Heat, Kratbjerg 240, DK-3480 Fredensborg

Please remember to attach information regarding sender, order no. and desired new size, etc., and we will pay the freight on your exchange.

Flight transportation and batteries?

Please remember that Lithium-ion batteries must always be stored in the cabin on board the airplane!

The clothes, with wires and electronics, on the other hand can be worn or stored as you prefer.

My charger for the gloves is blinking?

When you put your glove batteries to charge, the charger will flash red when you put on the 1st battery, as the charger is designed to pulse-charge, i.e. alternating charge on both batteries.
When you attach the second battery, the charger MUST glow steady red, indicating that charging of both batteries is in progress.
Towards the end of the charging phase, the charger may start flashing; this simply indicates that one battery is fully charged and that the charger is “waiting” for the other battery.
(This will also occur if only one battery is put to charge).

If you want to investigate whether it is the battery or the charger that might be faulty, you can follow this test:

Initially, try to test the two charging strings of the splitter cable and the batteries in this way:

Test of load strings:

Attach a discharged battery to one charging string; the charger should flash red = this string is OK.
Move the battery onto the other charging string; the charger should flash red = this string OK.
If the charger flashes red on both charging strings, they are hereby determined to be OK

If one of the strings does not respond to a discharged battery, but just lights up green in the charger, this charging string is faulty.

Testing the batteries:

The battery that causes the charger to flash red is OK as it means charging is in progress.
The battery that the charger does not respond to = lights up green is defective.

After this test, we can determine whether it is either one strand of the cable leaking or the battery that is defective.

How do I take best care of my clothes from Nordic Heat?

The fabric is sewn in a very high quality, but should of course be used with care as there are built-in threads and wires / electronics. Therefore, use it carefully and avoid stretching and pulling in the products when you take it on and off.

Especially be careful not to pull or stretch the right sleeve on the Base Layer Top since this is where the wires are connected to the control button.

Can I wash the clothes?

Yes, the clothes can be washed in a laundry bag at 30* C gentle wash. Just remember to remove the battery and make sure that the cord is stored well in the battery compartment.

Hang to dry.

My clothes isn't heating?

When you connect the battery to the clothes, the control button lights up briefly to indicate a connection between the battery and button.

The clothes is then turned on and off by lightly holding down the control button for 3 seconds.

Can I get an electric shock?

No, all of our products use only 5V, 7.4V or 12V which is low voltage so you can not get a shock.

Can I wear the clothes if I have a pacemaker?

Yes, since all of our products are low-voltage, it does not affect your pacemaker.

Can the temperature get too high?

The clothing has an incorporated overheat protection (mechanical TPC) which automatically switches off the heat if the temperature exceeds 55° C.

Furthermore, a safety print in the battery switches off if a voltage change occurs in the clothes.

We recommend a maximum of 10 min. on the highest temperature (red)!

If the skin is heated up and therefore unable to receive more heat, it is important to turn down from the highest temperature setting (red) – otherwise you can get a burn mark! Holdning 55° C directly on to the skin for an extended period of time can have consequences, and therefore we do not recommend our clothing to be worn by children, people with disabilities and people with reduced skin sensitivity.

Which countries to you ship to?

We ship to all countries within the EU.

We also ship to the UK. 😉

If you have a special request, please give us a call +45 2717 0000 or email: service@nordicheat.dk

Payment methods?

We accept Visa, Mastercard or bank transferal.

I don't seem to get a cold as easily, is this because of my heated clothes?

There may be something to it, as we have received a lot of positive feedback regarding this. The clothes have a very good impact on your veins and can prevent muscle tension, pain, colds, relieve old injuries, arthritis, etc.

How do I take best care of the battery?

For the first 8-10 charges, it is important that the battery is fully charged and used completely. This is generally always best for a lithium-ion battery. Also note that battery life may be significantly reduced if it is exposed to impact.

Always remember to charge the battery completely before storage over a long period of time (eg summer). There’s a safety print inside the battery that uses a little power all the time, and if this power runs out, the safety print shuts down the battery for good.

Regarding size, what is important?

All our products are produced in the sizes according to Scandinavian conditions, so if you use size M, you must also choose size M.

However, ladies must choose a size smaller in the underwear than they normally use (as sizes are men’s sizes). Ex. lady size 38 / M = choose size 36 / S.

If you are between two sizes in the underwear, always choose the larger.

Should you have any questions about the sizes, please feel free to call or write us – +45 2717 0000

Service@NordicHeat.dk

Can I use the clothes all year?

Yes, the weather can be interchangeable and the clothes are therefore very useful throughout the year. For example, many people use the vest indoors on a rough night.