We plan ship to countries all over Europe, including Russia, Ukraine and Belarus. Currently (Oct. 2018) some countries are not yet set up for purchase, but we are working on that. Please contact us at tel. +45 2717 0000 or email firstname.lastname@example.org if you have any questions and we will help you.
The heat is generated by the ultra-thin carbon fiber areas in the heating zones and is powered from the included rechargeable Lithium-Ion battery. The heat is controlled via the button in 3 different levels - high, medium and low.
In general, be sure to turn on the heat BEFORE you get cold. This is important because the technology is intended to keep you warm and not necessarily to warm you up. Therefore, you may find that you do not get very hot, but you will not freeze - only when the heat stops.
Please note that the underwear/Base Layer, which is close to the body, becomes very hot at the high heat setting (RED). This setting is only intended to give a "shot" of heat now and then. After that you should switch down to medium (yellow) or low (green), thus keeping the battery longer on a single charge.
Depending on the choice of heat level, the following indicative times apply:
GREEN = +5 hours. YELLOW = 3 ½ hours. RED = 2 hours.
No. Since the battery for the clothes is 7.4V and the usb charger is only 5V, this is not possible
Yes, a charger and rechargeable battery always comes with your purchase (we call it a 'Power Pack - C' for clothes and - G for gloves).
But not with the insoles - remember that you need two batteries.. ;-). With the insoles you can also use your own powerbanks (5V).
Yes, for the price of 60 € for a 2600mAh battery it will double the length of your "heat delivery time". It has a built-in LED battery indicator and powerbank function (for charging ex mobile, etc.)
Connected with our 'bridge connection' (25 €) you can even use and charge two batteries at the same time.
Yes, you can buy a 12V charger for the car, which is connected to the cigarette lighter, 25 €.
This indicates that one battery is charged and the charger is "waiting" for the second battery.
This will also occur if only one battery is set for charging.
Yes, the clothes can be washed in a laundry bag at 30* C gentle wash. Just remember to remove the battery and make sure that the cord is stored well in the battery compartment.
The clothes is turned on (and off) by holding down the control button for 3 seconds.
No, all of our products use only 5V or 7.4V which is low voltage so you can not get a shock.
Sure, since all of our products are low-voltage, it does not affect your pacemaker.
We accept Visa, Mastercard or bank transferal.
There may be something to it, as we have received a lot of positive feedback regarding this. The clothes have a very good impact on your veins and can prevent muscle tension, pain, colds, relieve old injuries, arthritis, etc.
We help many people with protection from the cold, but we have also learned that if you feel abnormally tired and very cold, it may be due to a low metabolism, and therefore we would like to encourage you to have it checked with your doctor.
The fabric is sewn in a good quality, but should of course be used with care as there are built-in threads and wires / electronics. Therefore, use it carefully and avoid stretching and pulling in the products when you take it on and off.
For the first 8-10 charges, it is important that the battery is fully charged and used completely. This is generally always best for a lithium-ion battery. Also note that battery life may be significantly reduced if it is exposed to impact.
Always remember to charge the battery completely before storage over a long period of time (eg summer).
All our products are produced in the sizes according to Scandinavian conditions, so if you use size M, you must also choose size M.
However, ladies must choose a size smaller in the underwear than they normally use (as sizes are men's sizes). Ex. lady size 38 / M = choose size 36 / S.
If you are between two sizes in the underwear, always choose the larger.
Should you have any questions about the sizes, please feel free to call or write us - +45 2717 0000
Service@NordicHeat.dk - maria@NordicHeat.dk - alex@NordicHeat.dk
Yes, the weather can be interchangeable and the clothes are therefore very useful throughout the year. For example, many people use the vest indoors on a rough night.
We are currently working to find the best and easiest return / exchange solution for you as a customer.
Until then, we refer to our Exchange / Warranty instructions, which you will find at the bottom of our website.
Of course, you are always welcome to call us at 2717 0000 or send an email to email@example.com
One should think we are not so busy in the summer.. 😉
But we are also busy here - it's just different tasks, such as factory visits, product development, design, layout, packaging, user manuals, translations and many other exciting tasks.